FAQ

Frequently asked questions

Orders

When will I receive my invoice?

You will automatically receive your invoice by email. For advance payments, you will receive the invoice after completing your order. For orders paid immediately (e.g., TWINT, credit card, or PayPal), we will send you the invoice along with the shipping confirmation.

How long do I have to pay an invoice?

For orders on account, the payment period is 30 days. Please use the QR code on your invoice for payment.

Can I change or cancel my order afterwards?

As we usually process orders very quickly, subsequent changes or cancellations are unfortunately not possible.

If your order has already been shipped, you can:

  • refuse to accept the package,
  • return the goods to us at your own expense within 10 days, or
  • return the items free of charge to our coffee shop in Lenzburg.

I ordered the wrong item.

Please contact us as soon as possible at info@labottega-delcaffe.ch. If your order has not yet been shipped, we will gladly try to adjust it.

If the order is already on its way, please return the incorrect item to us upon receipt. We will refund the corresponding amount after receiving the return.

I received a damaged item.

Please contact us immediately and, if possible, send us photos of the damaged item or packaging.

Depending on the situation, we offer you:

  • a replacement item,
  • a repair (for coffee machines),
  • a price reduction, or
  • a refund.

My discount code doesn't work.

Please check if:

  • the minimum order value has been met,
  • the discount code is still valid,
  • the code can be used for the selected products.

If the discount still doesn't work, we'll be happy to help you at info@labottega-delcaffe.ch.

Where can I find my orders?

If you have a customer account, you can find all your orders at any time under My Account.

I need spare parts or accessories.

To help you as quickly as possible, please send us the following information:

  • Model name
  • Article number (if available)
  • Color
  • Date of purchase
  • Desired delivery address

You can reach us at info@labottega-delcaffe.ch.

Shipping

Which shipping service do you use?

All orders are shipped with the Swiss Post.

What are the shipping costs?

  • Free shipping for orders over CHF 80.–
  • A-Post (Priority): CHF 10.–
  • B-Post (Economy): CHF 8.–

When will my order be shipped?

Orders placed on weekdays by 5:00 PM for products in stock are usually shipped on the same day.

Can I pick up my order?

Yes. You are welcome to pick up your order free of charge at our store in Lenzburg. Simply select the shipping method In-store pickup at checkout.

Orders

  • Receiving your invoice: You will automatically receive your invoice by email as an attachment to the shipping confirmation.
  • Paying by invoice: Transfer the invoice amount to our account within 30 days of receiving the goods, using the QR code on the invoice.


  • You ordered the wrong item:
    Please contact us immediately. We will arrange for the correct item to be delivered without delay. Return the incorrect item at your own expense so that we can refund the correct amount.

    Damaged item:Keep: If you wish to keep the item, contact us for a price reduction (applies only to coffee machines).Exchange: Order the item again and return the defective one. We will refund the cost of the first order.Retain the shipping receipt.
  • Discount/Voucher: Please check the terms of your discount (e.g., minimum order value, promotional period). For questions, contact us at info@labottega-delcaffe.ch
  • Order information: All your orders can be found in your online account under "My Account".
  • Spare parts/accessories: For quick processing, please provide the following information: item number, model name, color, purchase date, and desired delivery address. Contact us at info@labottega-delcaffe.ch
  • Change/Cancellation: Unfortunately, subsequent changes or cancellations are not possible. You can refuse to accept the goods or return the items at your own expense within 10 days. Alternatively, you can return the items free of charge at our coffee shop.

Shipping

Shipping partner: Our deliveries are carried out by Swiss Post.